Managed Infrastructure Services

  • 13 Dec 2020
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Managed Infrastructure Services consists of a comprehensive, integrated suite of services to manage an Enterprise’s distributed and Hybrid IT environment as a single entity with single point-of accountability. It leverages its proven transition process to ensure a smooth start of systems support services and be operational keeping the criticality of operations in mind and to ensure minimal impact to operations and service levels. During Steady-State Operations, Service Improvement Plans and initiatives are carried out along with support for technology transformation projects.

Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service.

Best managed infrastructure service companies

  • Rackspace
  • IBM
  • TCS
  • Trianz
  • OpenText
  • Cisco Systems
  • Accenture
  • CDW
  • BairesDev
  • Atos
  • Wipro
  • HCL Technologies


The Managed Infrastructure Services Market is segmented by Deployment Type (On-premise and Cloud), Services Type (Desktop and Print Services, Servers, Inventory), End-User (BFSI, IT and Telecom, Healthcare, Manufacturing, Retail), and Geography.

The global managed infrastructure services market was valued at USD 71.01billion in 2019, and it is expected to reach USD 127.57 billion by 2025, registering a CAGR of 9.95%, during the period of 2020-2025. Technology trends such as analytics, Cloud, IoT, and Cognitive Computing are creating new business imperatives. Companies are adopting these digital technologies to build innovative business models, optimize business processes, empower their workforce, and personalize the customer experience.

Scope of the report

Managed infrastructure services refer to outsourcing certain infrastructure and inventory activities of an organization to a third-party managed service provider (MSP). These services are often taken on a contract basis, where the MSP has to full fill a set of agreed standards to benefit from the contract. These practices are typically found in large-scale and small-scale organizations for desktop & print services contracts, servers, etc.

Managed Services Offerings

Managed Networks and Infrastructure

With this type of service, an MSP generally takes on the entirety of network tasks. This includes establishing LAN, WAPs, and various connections for your business. They also manage backup and storage options.

Managed Security

This is a catch-all service for remote security infrastructure. It covers everything from BDR solutions to anti-malware options, keeping them updated in real-time.

Managed Support Services

This option is common among managed providers. It typically covers all services related to IT help — from troubleshooting to dealing with advanced issues.

Managed Print Services

With this type of managed service, a provider will remotely assist with data and file infrastructure. It’s often best for organizations with complex file management needs.

Managed Cloud Infrastructure

One of the more in-depth classifications of services, cloud infrastructure management handles computing, storage, network, and IT. Some providers may also offer virtualization services for apps, software, operating systems, or more.

Managed Software as a Service (SaaS)

With this type of service, providers offer a software platform, typically subscription-based, for businesses. A few examples include Office 365, universal communication software, and anti-virus software.

Managed Wireless and Mobile Computing

An MSP offers managed wireless and mobile computing will implement wireless connections. This service is useful for businesses that don’t have the capital to invest in setting up their own. Additionally, organizations can utilize this service for internal networks.

Managed Communication Services

This type of service offers a range of communication infrastructures like messaging software, VoIP (voice over internet protocol), data, and video. In some instances, an MSP can operate as a third-party call center.

Data Analytics

Businesses looking for monitoring services for data management and use will want data analytics. This service encompasses business intelligence to target specific trends, creating roadmaps for increased business performance.

Top Qualities of Managed Infrastructure Service Providers

  • Responsive: A quality Managed Infrastructure Service Providers will provide critical support well within a 24-hour framework. The faster, the better.
  • Service Level Agreement Pricing: Every business has different resources and needs. That’s why a trustworthy provider will often offer flexible pricing models.
  • Security: Managed Infrastructure Service Providers handling any kind of information must have robust security measures and responses to combat data loss.
  • Backup Recovery Options: Downtime is always a possibility. If you experience downtime, you need to know your information is safe in times of crisis.
  • Various Options: Many reliable Managed Infrastructure Service Providers will cover a range of services, meaning you can meet multiple needs all in one place.
  •  Accessibility: You should have access to your information from any secure point, whether the office or a mobile device.

Best Managed Services Companies

  • SugarShot
  • Intellias
  • Cyber Duo
  • IT Svit
  • TechMD
  • ServerCentral Turing Group
  • Bluewolf

Infrastructure managed services leader

NEW YORK; July 16, 2020 – Accenture (NYSE: ACN) has been named as a Leader in Infrastructure managed services Gartner’s 2020 Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services, Worldwide.

Accenture’s position in the Leaders quadrant comes as Gartner cited that by 2025, more than 80% of public cloud managed and professional services deals will require both hybrid cloud and multi-cloud capabilities from the provider, up from less than 50% in 2020.

Manages services data center

Datacenter managed services provisioning is a relatively new business model that takes an enterprise-wide, strategic approach to IT management. A managed service provider of any type is a company that provides information technology services on a contract basis.

What is IT infrastructure management service?

IT infrastructure management service (IMS) is about administering and managing technology, information, and data in a proactive way. Its scope ranges from the desktop to networking, storage, data, security, and cloud-based services - not forgetting the people employed to keep everything working.

What is managed infrastructure?

Infrastructure management (IM) is the management of essential operation components, such as policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness.

What is included in managed services?

Beyond traditional application and infrastructure management, managed services may also include storage, desktop and communications, mobility, help desk, and technical support.

What is the difference between managed services and outsourcing?

With outsourcing, you pick specific services and ask an external company to help address specific business needs. Managed services, on the other hand, take a much more holistic approach to provide excellence in technology services.

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